02

 

Who is Arise?

​Arise is the only homeshoring organization in the United States whose business model depends on people just like you: entrepreneurial self-starters who have a desire to manage their own time and workload. Thousands of Independent Business Owners have affiliated with Arise, because we make it easy to find rewards for your hard work, service well-known brands, and balance your career with your personal life – all from the convenience of your home office.

 

What does the work involve?

​You will choose the client you wish to service. The work typically consists of taking inbound calls involving customer service. There can be an element of sales involved. There are some opportunities for technical support roles as well. Current opportunities are visible on the Arise portal during the Admissions process. Opportunity announcements are also sent out via email to those who have completed Admissions. Please take a look at these in detail before expressing interest, as they will give you further information about client specific certification classes and an idea of the kind of work involved with the specific client.

 

What is an IBO and CSP?

​IBO stands for Independent Business Owner. An Independent Business Owner is simply a person who owns an incorporated entity (for example, a Limited Company) and operates their business through it. Perfect Dynamics Virtual Solutions, LLC. is an IBO that has a Master Service Agreement that allows us to have CSP's work under our LLC. This is for those who do not have the money to start their own IBO or would like to get experience with the system first.

 

CSP stands for Client Support Professional. What that means is an individual who has gone through the initial assessment steps (detailed in the What does the Admissions process involve section, below) and who has successfully completed the CSP101 Basic Certification programme. Once an individual has CSP Certification it means they are ready to select and/or be matched with a client that has curren openings available.

 

How many hours do I work?

​Every opportunity will have a minimum number of hours that each CSP will be required to service per week. This will depend upon the actual needs of the client. The minimum requirement can be as low as 15 hours per week, but this will vary from client to client. For some client applications the minimum is 20 hours or more per week. Some clients might also require that a small amount of hours be serviced at weekends.

 

Can I service multiple clients at the same time?

​Many CSPs are certified and service the calls for multiple clients. However the CSP cannot enroll on two client certification courses at the same time and can only service one client per interval.

 

Why are background checks required?

Arise and its clients have high integrity standards and, thus, no one can become a Client Support Professional if they are convicted, pled guilty or pled no contest to a felony or certain misdemeanour charges (such as fraud). Some clients have more stringent standards with respect to being eligible to service their particular account.

 

Why do you charge a Servicing Fee?

Arise charges a $19.75 per CSP service fee per pay period to cover the training portal and the overall infrustructure that is laid out for you to gain the opportunity to work for major clients. Perfect Dynamics Virtual values it's CSP's therefore we have created the structural system based off of our S.T.A.R.S program ratings. Based off your ratings you will receive incentives that may include discounted IBO Association Fees. Our current IBO Association Fee is $30.25 which equals to $50 to include the Arise Tech Fee that is charged. This Fee covers accounting, payroll, and administration that is needed in order to keep you servicing through Arise. Arise doesn't pay us to allow you to service under our company, but there's fees that are assessed in order to pay you and etc.